Last updated: 9/24/2026
At Data Extractio, we want you to be completely satisfied with your purchase. This Refund Policy explains how refunds work for our subscription plans and credit packs.
We process all payments through Paddle, our Merchant of Record, which handles billing, taxes, and refunds on our behalf.
All purchases are covered by a 14-day money-back guarantee. If you're not satisfied with your purchase within 14 days of your initial purchase date, you can request a full refund with no questions asked.
This guarantee applies to both subscription plans and credit pack purchases, subject to the conditions outlined below.
If you're not satisfied with your subscription, you may request a full refund within 14 days of your initial subscription purchase. This includes all subscription tiers: Starter, Pro, and Enterprise.
For automatic subscription renewals, you may request a prorated refund for the unused portion of your billing period. The 14-day money-back guarantee applies only to initial subscriptions, not to renewals.
When you cancel your subscription, you will retain access to your plan features until the end of your current billing period. No refund is issued for the remaining time unless you specifically request a prorated refund.
Credit pack purchases where no credits have been used are eligible for a full refund within 14 days of purchase.
If you have used some of your purchased credits, you may be eligible for a partial refund for the unused portion, calculated on a pro-rata basis. This is subject to review on a case-by-case basis.
Credits that have been consumed (used to process PDF documents) are considered delivered digital content and are not eligible for refund. Each credit represents a unit of service that has been fully rendered.
To request a refund, please contact our support team with the following information:
You can reach us at:
We will review your refund request and respond within 5 business days. Most refund requests that meet our policy criteria are approved promptly.
Once approved, refunds will be processed within 14 days. The refund will be issued to the same payment method used for the original purchase.
Refunds are issued in the same currency as the original transaction. You will not incur any fees for receiving a refund.
The following situations are generally not eligible for refunds:
Before initiating a chargeback or payment dispute with your bank or credit card company, we encourage you to contact us first. We are committed to resolving issues fairly and promptly, and direct communication often leads to faster resolution.
Chargebacks initiated without attempting to resolve the issue with us first may result in account suspension.
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
If you have any questions about this Refund Policy, please contact us: